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Twitch is hiring a Account Manager, Sponsorships

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Job Description

Twitch is looking for a detail-oriented, client focused Account Manager that will work hand in hand with the Sponsorship sales team. This Account Manager will be a crucial member of a growing team that will support Sponsorship sales in meeting its objectives and providing best in class customer service to clients, both internal and external.

This position will report to the Head of Sponsorship Operations and will work closely with the Sponsorship sales team and cross-functionally throughout the execution process for each Sponsorship program.

Responsibilities

Act as main client facing point of contact to ensure smooth execution and delivery; key contact internally to ensure all teams are aligned
Provide highest level of customer service to clients both internal and external, as lead point person for Sponsorship executions

Lead overall program to ensure assets are submitted, scheduled, approved and delivered. The AM will spearhead all asset collection, approvals and scheduling, including promotion and audience requests with the client

Schedule and lead kick-off calls internally and externally with client to manage all timelines, assets and opportunities for optimization
Keep Sponsorship sales team apprised of all key issues, updates and relevant details throughout program
Own the Insertion Order/Sponsorship Agreement process between client and internal stakeholders

Insertion Order/Sponsorship Agreement Management, responsible for entering IO/Sponsorship Agreement into CRM, verifying accuracy of Internal IO/client insertion order/Sponsorship Agreement

Work with the finance team on any new client approvals

Onsite client management responsibilities include, but are not limited to, hosting client walk-through “pre-show”, working with internal teams to troubleshoot, coordinating with sales planners to record screenshots for post-show reporting

Assist in running reports for overall programs and clients, during and post program
Maintain up-to-date knowledge of Twitch's site features and ad units
Lead and participate in process improvements and projects

Requirements

3-5 years experience in a client services / account management role, working with and delivering to external clients
Experience helping clients execute custom branded campaigns

Excellent collaboration skills

Strong understanding of digital technologies
Must be able to communicate and present ideas clearly, professionally, and persuasively at a client and group level
Must be extremely organized, detail-oriented and capable of self-managing and multi-tasking in a fast-paced, demanding environment
Excellent problem solving skills and ability/knowledge to execute thru proper escalation process
Stress-tolerant, quick thinking and accurate
Strong interpersonal communication skills as a team leader and team player
Expertise with Word, Excel, PPT, Asana, JIRA
Flexibility, initiative, dedication, and the ability to work with minimal supervision
Willingness to travel on occasion for client meetings and activation (15-20% travel)

Bonus Points

Medical, Dental, Vision & Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Commuter Benefits

Amazon Employee Discount

Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
Breakfast, Lunch & Dinner Served Daily

Free Snacks & Beverages

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Salary Information

Salary: not published

🤖 This salary estimate is calculated by AI based on the job title, location, company, and market data. Use this as a guide for salary expectations or negotiations. The actual salary may vary based on your experience, qualifications, and company policies.

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